When Jacques Villeneuve said "it is dangerous to ask 'the fans' what they want, because a lot of modern F1 is what 'the fans' wanted", he had a good point.
His phraseology was a little clumsy. Had he said "a lot of modern F1 is what the fans said they wanted" or "what F1 understood from what the fans asked for", it would have been a little more accurate. But, even so, he was pretty much on the money.
That doesn't mean that it's wrong to give 'the fans' what they want; after all, if your objective is for grand prix racing to have as broad an appeal as possible and audience figures to be sky-high, you have to do that.