Motorsport Live offers help for affected Thomas Cook customers

Motorsport Live is offering to do all it can for any Thomas Cook customers at risk of missing out on Formula 1 grand prix trips following the travel firm going into administration earlier this week

Motorsport Live offers help for affected Thomas Cook customers

Its sports arm, Thomas Cook Sport, provided tickets and travel packages to all races on the F1 calendar.

Motorsport Live, which is part of Autosport's parent company Motorsport Network, has ticket and hospitality options for all Formula 1, MotoGP and World Endurance Championship races remaining in 2019 with many '20 grands prix also available.

It is also waiving all service costs for customers who had a ticketing booking with Thomas Cook.

"Motorsport Live wants to help all F1 fans affected at this stressful time," said a spokesperson.

"We understand that Thomas Cook Sport customers' immediate concern will be to ensure they can secure new tickets to replace those they won't now be receiving - especially as the end of the 2019 F1 season looks set to be such an exciting one with Ferrari resurgent and Honda continuing to make progress.

"Our team have excellent relationships with many of the world's best circuits and promoters, and will always work tirelessly right up to and throughout race weekends to help.

"If we can help those, unfortunately, caught up in the collapse of Thomas Cook, all the better."

Although Thomas Cook customers are set to receive insurance payouts via the ATOL system to cover the loss of their bookings, these might not arrive in time for F1 fans with bookings for upcoming grands prix via Thomas Cook.

Motorsport Live's customer service team have already taken calls from affected customers, and are on standby to help as many others as possible.

They can talk customers through all available options and liaise with them to get either the same package they had bought via Thomas Cook or as close as is possible.

The customer service desk is open 9am to 5pm, Monday to Friday, and 9am to 1pm on Saturday.

Call 0208 970 7988 or email them on support@motorsportlive.com

shares
comments
Haas Formula 1 team refutes Rich Energy's Saudi takeover claims

Previous article

Haas Formula 1 team refutes Rich Energy's Saudi takeover claims

Next article

McLaren evaluating concept changes for 2020 Formula 1 car

McLaren evaluating concept changes for 2020 Formula 1 car
Load comments
How Tsunoda plans to achieve his F1 potential Plus

How Tsunoda plans to achieve his F1 potential

Yuki Tsunoda arrived in grand prix racing amid a whirlwind of hype, which only increased after his first race impressed the biggest wigs in Formula 1. His road since has been rocky and crash-filled, and OLEG KARPOV asks why Red Bull maintains faith in a driver who admits he isn’t really that big a fan of F1?

Formula 1
Oct 15, 2021
The danger of reading too much into F1's clickbait radio messages Plus

The danger of reading too much into F1's clickbait radio messages

OPINION: After Lewis Hamilton responded to reports labelling him 'furious' with Mercedes following his heated exchanges over team radio during the Russian Grand Prix, it provided a snapshot on how Formula 1 broadcasting radio snippets can both illuminate and misrepresent the true situation

Formula 1
Oct 14, 2021
Why F1’s approach to pole winners with grid penalties undermines drivers Plus

Why F1’s approach to pole winners with grid penalties undermines drivers

OPINION: Valtteri Bottas is credited with pole position for the 2021 Turkish Grand Prix, despite being beaten in qualifying. This is another example of Formula 1 and the FIA scoring an own goal by forgetting what makes motorsport magic, with the Istanbul race winner also a victim of this in the championship’s recent history

Formula 1
Oct 13, 2021
Turkish Grand Prix Driver Ratings Plus

Turkish Grand Prix Driver Ratings

On a day that the number two Mercedes enjoyed a rare day in the sun, the Turkish Grand Prix produced several standout drives - not least from a driver who has hit a purple patch of late

Formula 1
Oct 11, 2021
The hidden factors that thwarted Hamilton's bid for shock Turkish GP glory Plus

The hidden factors that thwarted Hamilton's bid for shock Turkish GP glory

Starting 11th after his engine change grid penalty, Lewis Hamilton faced a tough task to repeat his Turkish Grand Prix heroics of 2020 - despite making strong early progress in the wet. Instead, his Mercedes team-mate Valtteri Bottas broke through for a first win of the year to mitigate Max Verstappen re-taking the points lead

Formula 1
Oct 11, 2021
How pitstops evolved into an F1 art form Plus

How pitstops evolved into an F1 art form

A Formula 1 pitstop is a rapid-fire blend of high technology and human performance. PAT SYMONDS describes how the science of margin gains makes stops so quick

Formula 1
Oct 10, 2021
Why Mercedes' Istanbul edge is both stronger and weaker than it seems Plus

Why Mercedes' Istanbul edge is both stronger and weaker than it seems

Mercedes and Lewis Hamilton dominated the opening day of action for the 2021 Turkish Grand Prix, on the Istanbul circuit’s much improved track surface. But the Black Arrows squad’s position isn’t quite what it seems. Here’s why

Formula 1
Oct 8, 2021
The rise and fall of Lotus as an F1 superpower Plus

The rise and fall of Lotus as an F1 superpower

On 8 October 1961, Innes Ireland claimed victory at the United States Grand Prix to herald the true arrival of a new Formula 1 giant. While Team Lotus endured plenty of highs and lows until the team folded over three decades later, Colin Chapman's squad made F1 history and helped shape the championship

Formula 1
Oct 8, 2021